Locosafe ("we", "us", "our") is operated by Loconav Inc. This page describes what personal information we collect when you visit locosafe.com, why we collect it, who we share it with, and what you can do about it. We've kept it as short and human as we could.
What we collect
When you place an order we collect: your name, email address, phone number, and shipping address. You enter these on the cart page. We also receive your payment confirmation from Stripe — never your full card number, just the last four digits and an internal payment ID.
When you visit any page we automatically collect: your IP address, browser type, the page URL, referring page, and what you clicked. This is standard web traffic data. We use cookies and similar technologies (see below) to make this work.
When you activate a device we collect: the device IMEI, vehicle nickname, and the password you set for your Locosafe account.
Why we collect it
- To fulfil your order — ship the device, send tracking, activate the cellular subscription, take payment for renewals.
- To support you — reply when you email hi@locosafe.com, troubleshoot device issues.
- To improve the site — measure which pages help customers and which confuse them, fix bugs we can see in session replays.
- To advertise — show relevant ads to people who visited our site, measure how well those ads work.
Who we share it with
We use a small number of trusted third-party services to run the business. Each one only receives the data it needs for its job:
- Stripe — processes your payment. Stripe receives your name, email, phone, shipping address, and payment details directly through their hosted checkout. We never see your card number. See Stripe's privacy policy.
- LocoNav — activates the cellular subscription and powers the device tracking app. LocoNav receives your email, phone, vehicle nickname, and device IMEI. See LocoNav's privacy policy.
- Resend — sends transactional emails (order confirmations, shipping notifications, activation emails). Receives your email address and the email content.
- Meta (Facebook) — measures and optimises our advertising. Receives hashed versions of your email + phone, your IP, your browser type, and which pages you viewed. We use both the browser-side Meta Pixel and the server-side Conversions API. See Meta's privacy policy.
- Google Analytics 4 — counts visitors and tracks the funnel from landing to purchase. See Google's privacy policy.
- Microsoft Clarity — session replay + heatmaps so we can see where the site confuses people. Has built-in PII masking for form inputs. See Clarity's terms.
- Amazon Web Services — hosts the site and the database. AWS holds your data in its US data centres.
We do not sell your personal information to anyone. The list above is the complete list of third parties — no surprise data brokers.
Cookies and similar technologies
We set a small number of cookies when you visit the site:
admin_session— only set if you log into the admin dashboard. Strict, HttpOnly, lasts 7 days._fbp— Meta Pixel browser ID. Used to match your visits to ad campaigns. Set by Meta._ga,_ga_*— Google Analytics visitor + session IDs. Set by Google.- Microsoft Clarity sets a small group of cookies of its own; see Clarity's terms above for details.
If you want to block these, most browsers have a "Privacy" or "Tracking protection" setting. Disabling them won't affect your ability to buy or activate an Orb — it'll only reduce the data we collect about your visit.
How long we keep it
We keep your order and account data for as long as you're a customer plus seven years after, to satisfy U.S. tax and consumer-protection record-keeping requirements. Analytics data is retained per the third party's defaults (typically 14–26 months).
How we keep it safe
Data in transit is encrypted with TLS (the lock icon in your browser). The database is encrypted at rest. Admin dashboard access is restricted to a small number of named staff accounts protected by strong passwords + scrypt hashing.
Your rights
You can:
- See the data we hold about you — email hi@locosafe.com with the subject "Data request".
- Correct anything that's wrong — email hi@locosafe.com and we'll fix it.
- Delete your account and all associated personal data — email hi@locosafe.com. We'll cancel any active subscription, retain only what we legally must (mostly accounting records), and remove everything else within 14 days.
- Opt out of marketing — every marketing email we send has a one-click unsubscribe link.
If you're a California resident, you have additional rights under the CCPA / CPRA — we honour them on the same email request above.
Children
The Locosafe Orb is sold to adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe we have, email hi@locosafe.com and we will delete it.
Changes to this policy
If we make material changes to how we handle your data, we'll post the new policy here and update the "Last updated" date at the top. For changes that affect your existing account, we'll also email you.
One-sentence version: we collect what we need to ship your Orb, keep your subscription running, and improve the site — nothing more — and you can ask us to delete it any time at hi@locosafe.com.
Questions?
Email hi@locosafe.com — a human on the support team will reply, usually within four hours during business days.